Smart Document Solutions

A class action lawsuit has been filed against Smart Document Solutions, a provider of medical records copying services, in Phillips County Circuit Court claiming the company engaged in deceptive practices by charging fees that are higher than is allowed under Arkansas statute and common law. Arkansas laws limits the cost of copying medical records to $1 per page for the first five pages and 25 cents for each additional page, as well as allowing a $5 minimum charge and reasonable retrieval fees for stored records.

The complaint, filed under the Arkansas Deceptive Trade Practices Act (ADTPA), alleges that Smart Documents overcharged clients for postage and charged retrieval fees even though it keeps records on site. The suit also states that Smart Documents’ has acquired unlawful profits at the expense of consumers as a direct result of its’ overcharging for medical records. The lawsuit asks for a maximum of just under $5 million in damages, costs, restitution and attorney’s fees for its violation of ADTPA, intentional misrepresentation, fraud, and deceit.

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