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Frontier Faces Class Action over Internet Fees

New York, NY: A federal consumer fraud class action has been filed against Frontier Communications alleging that the company defrauds its Internet customers by illegally collecting taxes and surcharges it claims are governmentally imposed.

Specifically, the plaintiffs in the lawsuit claim that Frontier has charged Internet customers local and state taxes and fees that are prohibited under the Internet Tax Freedom Act, the Federal Communications Act and state law, according to Consumer Affairs.com

Furthermore, the suit claims that Frontier has charged its Internet customers 911 fees on despite the fact that the customers cannot access 911 using the Internet, and the suit claims that Frontier has charged Internet customers Universal Service Fees, from which Internet service is exempt.

An "HSI surcharge" has also been charged customers of Frontier, with the company allegedly claiming that the surcharge is required or specifically authorized by the government. According to the lawsuit, the HSI surcharge is neither, but in fact is "merely a junk fee that Frontier imposes on customers. The fee bears no relationship to any governmentally-imposed fee or regulation, and is nothing other than an effort by Frontier to increase prices above advertising prices," the suit states.

Frontier, formerly known as Citizens Telecommunications Company, is headquartered in Stamford, Connecticut. In July 2010, it took over local telephone and Internet service in many rural areas previously served by Verizon and now operates in 27 states, with 7.4 million customers.

The suit seeks refunds and damages for all consumers charged the disputed fees.

Frontier Internet Fees Class Action Legal Help

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Last updated on Oct-13-11