Defective Xbox 360

A defective product class action lawsuit has been filed in Chicago against Microsoft, the manufacturer of the Xbox 360 video console game. The claim is that the Xbox 360 has a "defective design" in which the power supply and CPU overheat which affects heat sensitive chips and can cause the console to freeze or lock up.

The defective Xbox 360 is reported to have a defect If you install an update posted by Microsoft for download on October 31, 2006. The download causes the game to freeze following installation and freeze during the game itself. In some cases, the Xbox becomes non-functioning following installation of the update.

In addition to the voluntary update and downloading, in some cases anybody who connects to Microsoft's "Xbox Live" service may end up downloading the update automatically.

One owner reports: "Between my friends and I, we bought 6 machines at the Zero Hour event. Of the 6, my machine has a dead hard drive, another machine is working but is rather flaky (seen some strange behaviour - the drive may also be scratching discs, as my friend's copy of Condemned is now unplayably scratched, but we don't know if the drive caused it - the machine has also had problems booting games and being turned off...), one seems to be good, and I haven't heard yet about the status of the other three."

There have also been reports that the Fall Update causes the system to crash, "bricking" their consoles. Users will typically see an E71 error or will see crashes in software that ran normally before the update.

Xbox 360 In the News

If you have purchased an Xbox 360 that has suffered from freezing or update download problems, you may qualify for damages or remedies that may be awarded in a possible class action lawsuit. Please click the link below to send your complaint to a lawyer who will review your claim for no charge.