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Restocking Fees: Lawsuits

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Seattle, WA: Some states are filing lawsuits against companies that illegally charge restocking fees. Texas Attorney General Greg Abbott filed a lawsuit against ASAP Motors claiming the company illegally charged restocking fees. According to court documents the defendant charged a restocking fee of 20 percent on items that were delivered either damaged or defective despite a company policy stating that the restocking fee applied only to non-defective returns.

The lawsuit also alleges ASAP Motors is guilty of "Failing to disclose all terms of the sales agreement, or of any refund policy orally and in writing to each consumer prior to purchase, including the specific terms and conditions of refunds, returns, and restocking fees."

restocking feesLast year the state of Washington reached a settlement with CompuVest, a company that sells computers via the Internet, after the company was accused of misrepresenting its return policies. Under the settlement CompuVest will pay over $20,000 to resolve customer complaints and an additional $50,000 in civil penalties. According to Attorney General Rob McKenna, CompuVest did notify customers that there was a 15 percent restocking fee on merchandise that is returned but not defective. However, the company did not inform customers that it would test returned items and charge the restocking fee and shipping fees for any products it deemed operable. The suit claimed that because of this practice customers were charged restocking fees on defective items.

Also last year Washington State filed a lawsuit against PeoplePeople, an online-based company that sells cheese, candles, and posters. The lawsuit alleged PeoplePeople violated the state Consumer Protection Act in a number of ways including charging a 15 percent restocking fee for returned orders regardless of why the item was returned. "Consumers who returned broken goods, wrong merchandise, or items shipped long after the promised delivery date were still charged a restocking fee," according to the attorney general's press release.

Laws regarding restocking fees vary by state. If you are unsure about whether or not restocking fees are legal in your state, check out your attorney general's website for information.

Retail Return Restocking Fees Legal Help

If you have been charged a restocking fee on a returned retail item, please contact a lawyer involved in a possible [Retail Return Restocking Fees Lawsuit] who will review your case at no cost or obligation.
Click here for a free evaluation

READER COMMENTS

Posted by
Lori Sheridan
on
I had the worst customer service experience with JustFab. They continued to charge my credit card for months after I had canceled my account with them. I did not ask to join any type of monthly club. Then when I called and demanded my money back they would not refund my account only 2-3 payments. I lost a lot of money due their company. Customer service was rude and very condescending. I had to call my credit company and out a stop to them charging my credit card.

Posted by
Stacie Patterson
on
I ordered a pair of boots for $20. After learning that I had to "pass" each month or my card would be drafted, I thought that is what I was doing. But, I was drafted twice (after passing) which sent my account in the negative. So I called, requesting to cancel this account. I was given the run around by a Chinese speaking female after I told her my issue. I became frustrated due to the language barrier. I ended up not cancelling, but making sure I "passed" the next month. Later on in the month, I tried again to cancel, but again, given the spill on why I should stay a member. It took me THREE separate calls on THREE separate occasions to finally have this account cancelled. I wrote a status on my FB page about this incident. Some of my FB friends also had problems

Posted by
dedree brown
on
I was with Just Fab and my reason for leaving is that when i tried to to cancel my subscription , the system would not allow me to cancel and funds were taken just out of my account , in order to get out of the program , i had to get a new card to prevent them from taking funds out of my account.

Posted by
Kathy A Keith
on
I order a pair of boots off justfab.com didn't realize I become a VIP member not by choice and they took $40 dollar out of my checking account without my knowledge for eleven months I only recovered a hundred and seventy eight dollars. They told me the rest will be credit I told them that was bullshit you just can't keep my money.

Posted by
Maria Rivera
on
I did not ask to be put on a VIP program. and shoeDazzle kept taking money from my account. for about six months until I closed it.

Posted by
Marie Jackson
on
I returned some shoes and never got my refund,and I called several times, i not calling.

Posted by
Maheshwarie Samaroo
on
I was had membership and bought shoes and referred customers for credit. When it was time to used my credit on a shoe the system locked me out. After I tried going in again it said my credit was spent. Try calling customer service never could get thru, so I lost my credit. I was disappointed with the site and never bought anything again.

Posted by
Angie Taylor
on
I was a member of both shoedazzle and justfab and they both did the same thing. I did not sign up for the vip on either sites I did order and pay for shoes and a few months after that I noticed that the both companies had charged my account, when I tried to get my money back they said I had to order shoes. I never got my money back.

Posted by
Maria Chavez
on
I was a VIP member at just Fab.com and they took my money out of my account and I didn't now when they dib it, so I called them and cancelled my membership but they didn't refund my money back. Yes I want to join the lawsuit for Just Fabulous and ShoeDazzle.com. Thank you I appreciate it.

Posted by
Wanda Freeman
on
shoedazzle took money out of my account without telling me, for the VIP program I didn't know I was in.

Posted by
Olene Worrell
on
I was a member of just fab and I wanted to know what was this about I orders things from them and I would like to know what is going on. If you would be so kind as to let me know

Posted by
Dorothy Hardiman
on
I was a member of justfab.com until they took money out of my bank account with out notifying me that would do this (I honestly do not remember giving the right to pull monies from my account even if I did not order anything). This put my account in overdraft. Costing me overdraft fees. Needless to say I called them and cancelled my membership. I don't think I asked for the VIP program, either. Thank you, Dorothy

Posted by
DeYonda Barry
on
I want to join the Just Fabulous and ShoeDazzle lawsuit.

Posted by
Erica Grimaldi
on
I want to join the lawsuit for justfab they billed 40.00 every month for 5 months and refused to stop and I did not order or receive anything during that time.

Posted by
Classie Phillips
on
I want to join the lawsuit for justfab.I am a VIP member going on about four years now.I have been charged many fees I thought it was just a policy thing due to the returned items that I have returned to them.if someone can please contact regarding this matter I would really appreciate it.

Posted by
Tamika Hankston
on
I was charged a restocking fee on shoes that had to be returned due to them not fitting and then they charged my account even after I cancelled my membership, it took almost a month for my card to be reimbursed.

Posted by
Angelique Najar
on
I was charged a restocking fee for some shoes that were sent back that was very poor quality. I closed my account after the second time that my account was charged without my knowledge, without being a VIP member. It then took over a month for them to close my account.

Posted by
Patricia Clack
on
I want to join the lawsuit for justfab.

Posted by
Vanessa Flores
on
I went to check out shoedazzle.com and see what the hype was all about. I saw a pair of shoes that i really liked when i saw the regular price and the "sale price" i said wow!! it cant get better than that. So i bought the shoes, coming to find out i got that price because without my consent it automatically put me as a vip member!! they took money from my account twice and no where did it say that in order for me to get that price that i had to be a VIP member. They charged my card for a monthly fee twice and i had to close that account because i just did not trust that they wouldn't do it again. I called and told them that i would never shop there again and i never did.

Posted by
Wanda L. Wheeler
on
I was with Just Fab for about one year, the shoes were substandard and when I wanted to cancel my membership it took about four months to end it. The re-stocking fees were ridiculous and an easy way for the company to make money. Let me know if the law suit goes forward. I think any past member should receive part of the settlement as too many of us were put through too many hoops to close our accounts. Thank You for listening. Wanda L. Wheeler

Posted by
Bridget drinkard
on
I was member of just fab.i enjoyed it but I forget to skip month and they would take money out.when I cancelled my membership. I still had money on account.

Posted by
Stephanie toler
on
I would like to know more about the just fab suit they took money out of my account without permission and had a very hard time trying to get them to give my money back

Posted by
Laura Sanders
on
I wanted to know more the Just fab Lawsuit.

Posted by
Priscilla thompson
on
Cancel Vip and continue to take money out and refuse to give it back had to speak with different managers to be refunded my money

Posted by
Nikki Pegues
on
The same thing happened to me.

Posted by
Latricia Phillips
on
I was a VIP member and they took payment's out of my bank account and never sent me my shoes when I called to speak with someone they advise me that I was not in their system with an account with them.

Posted by
Vieonza Jerry
on
I stop shopping with Just Fabulous because this company took money out of my account and I did not have any shoes and also they sign me up for VIP when I did not asked for that Service.

Posted by
michelle p. dugas
on
I was with just fab .com and they took money out of my account and didn't give me any shoes for my money. they robbed me hook line and sinker.

Posted by
Al'asia Walker
on
I wanted to know more about the Just Fab lawsuit. Need a better understanding on what's going on.

Posted by
Antionetta Morgan
on
Well I was a VIP member at justfab.com and I left cause they took money out of my criedt card with out my concent because I was not skipping the mounth and I was pissed so I told them I was never going to shop on there site aging and close my account with them but I would like some ting to happened to there site cause they are very bad people ans not very nice.

Posted by
Linda Ford
on
I did not ask to be put on a VIP program.

Posted by
EUREKA
on
I confused what's the lawsuit with just fab

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