Fort Smith, AR: Lawyers are looking into a possible class action lawsuit against Whirlpool regarding their side-by-side refrigerators. Complaints against the fridge involve leaking water which causes freezing in the drip pan resulting in either ruined food or water damage to the floor.
Further complaints allege that the freezer's temperature gauge malfunctions and that the Extended Warranty is not honored. The refrigerators in question were sold under the brand Whirlpool, KitchenAid, and Roper.
Among the complaints at consumeraffairs.com:
That the freezer ran almost non-stop and the temperature gauge showed that the freezer was up to 50 degrees Fahrenheit, when in fact it was below 20 degrees Fahrenheit;
That the icemaker quit working repeatedly (mentioned several times) and in some cases Whirlpool would not replace the defective part;
That the compressor broke;
That the fridge floods, causing damage to customers' floors; and
That Whirlpool's customer service is poor.
In Arkansas, a federal lawsuit was filed against Whirlpool Corp., claiming that the appliance maker did nothing to fix or warn customers of problems in their icemakers. The lawsuit was filed by Paula Rush and Diane Perry and is seeking class-action status to represent anyone in the United States who bought a Whirlpool-manufactured side-by-side refrigerator since 2000. Plaintiffs are seeking at least $5 million.
According to the plaintiffs, their Whirlpool problems led to damage in their homes even though Whirlpool sent repairmen out to fix the appliances. They also claim that they notified Whirlpool about the problems, but the company has neither recalled the fridges nor reimbursed owners for costs incurred as a result of fridge defects.
Court documents, filed March 5, 2007, argue that "WHIRLPOOL knew or should have known that the Refrigerators were defective in design, were not fit for their ordinary and intended use, and did not perform in accordance with the advertisements, marketing materials and warranties disseminated by WHIRLPOOL nor with the reasonable expectations of ordinary consumers." The papers go on to say that "At the time of sale the Refrigerators contained a defect, the effect of which is that the icemakers in the Refrigerators do not work and the temperature controls fluctuate, which leads to flooding and water and property damage to the home. The defect reduces the effectiveness and performance of the Refrigerators and renders them unable to perform the ordinary purposes for which they are used."
The plaintiffs argue that Whirlpool knew that the refrigerators were defectively designed but has not instituted a program to either repair or replace those refrigerators.
Whirlpool recently found itself issuing warnings to customers after the company's dishwashers posed a fire hazard. Dishwashers sold under the brand Maytag and Jenn-Air were voluntarily recalled after reports that liquid rinse-aid could leak from the dispenser and come into contact with internal wiring in the dishwasher, possibly causing a fire. There were 135 reports of dishwasher fires that resulted in product and/or property damage, as well as four injuries including one serious hand laceration.
Although Whirlpool did not own Maytag when the dishwashers were produced, Whirlpool has since purchased Maytag Corp.
If your Whirlpool fridge has a defect, please contact a [Whirlpool] lawyer who will evaluate your claim at no charge.
Posted by Joan Hanely
I bought a whirlpool Black Ice refrigerator. Thank goodness I bought the extended warranty. Because shortly after a year it had to be replaced. Being that we had bought the Black Ice package, so our appliances would all match, we replaced it with the exact same model. We thought that it was just a lemon. Big huge mistake. Less then a year the replacement refrigerator is doing the exact same thing the first one did. Ice melting in the door, dripping down side of fridge. Freezer not cold enough to keep ice cream frozen. We are just waiting for the fridge part of it to stop cooling. The first time we were without a refrigerator for about a month. Now with this one it has been 3 weeks so far. I have gained 5 ponds from eating garbage. Lost money from leaving work early. Paying extra for small portions of food at grocery store. $5.00 for a bag of ice a day! Whirlpool if your employees worked like your refrigerators you would fire them. It is sad to see a brand that work hard to build its name and reputation work just as hard to ruin it. Once this situation is over with all certainty I can say that this company will never receive one red cent from me, my family, friends or anyone who will give me their ear for half a second.
Posted by Mark F
42" Jade refrigerator that has been repaired countless times over the past 5 years. Now having difficulty having a technician service and have the warranty honored. Lots of hoops to jump through to get repaired. Been without refrigerator in kitchen for more than 2 weeks.
Posted by kenny hall
i bought a whirlpool gold french door refrigerator. it was their top of the line black ice , I've had all kinds of problems with it ice maker not working and the freezer had some problems to would not freeze it would get cold, i spent a lot of money for a good fridge and thats all i wanted instead i got crap. all i ask for is to whirlpool to make it right , if not i will never buy their product again
Posted by Jolene Summers
I have the whirlpool Gold french door fridge that is over a year old. It flooded my freezer causing it to ice up, then loud noices start happening, then freezer has now stopped working. My food I just spent over $300.00 is ruined & I have nothing to feed my kids. I have always bought whirlpool products & I cant believe that they would let loyal customers deal with this crap. Shame on you whirlpool! I want money for my food & fridge back!!!!!!!!!!!!!!
Posted by Loretta Versaci
On 2/23/14 we bought a Whirlpool side by side refrigerator, model # WRS322FDAM 01. It was received by Lowes on 3//10/14 and delivered shortly thereafter. When it was 8 months old, a shelf cracked and I tried to re-glue it. While working on it, I noticed 2 cracks in the back wall, extending from the bottom of the large LED light. They looked minor so I checked them over time. By Jan. 2015 the shelf cracked again and when I looked at the cracks, they had both widened and deepened. The right side crack extended to the corner where the rear wall joins the right side. 2 service calls resulted in what Whirlpool called a "repair": cover the cracks with liner tape or use an epoxy kit. When I asked them if cracks in the dashboard of an 8 month old car would be considered "repaired" by covering them with tape?? No answer. I've complained to the corporate folks, and have basically been told to not bother them... Well, now I have the beginnings of a new crack, 2 inches higher than the originals and on the corner where the back and side meet. Today Whirlpool told me that the Extended Warranty Co. was responsible. So, I called Lowes and was politely told that the extended care covered only "mechanical problems", not "cosmetic ones". I've spoken with the Asst. Mgr. of the Lowes store who is going to contact Whirlpool. I have no hopes of a solution. It's a defective liner and it is piece of junk. I'm out $1400 and will now have to buy a new fridge because of Whirlpool's unwillingness to stand behind their crap. I guess we can add refrigerators to the list of items made to break within a year. I will never buy another Whirlpool appliance. They are a fraudulent company and have no morals or conscience. They take your money and give you garbage.
Posted by Robyn Brannon
I am having issues with the ice maker of our WRX735SDBM00
I have contacted whirlpool 6 times and this last time I was told that I needed to find a service provider for my fridge and they would reimburse up to 150 in parts in labor.
I was highly ticked off! I researched whirlpool and wanted to buy from and American made products but I didn't realize how horrible their warranty would be. If I has known spending 3,000 dollars on a fridge and I would still be cracking ice trays I would have laughed and called you crazy but that is exactly what I am doing and I feel utterly dupped!
Posted by Jackie Matney
W have been having the same problem with our NEW WP fridge, model number WRF736SDAB12. We bought this brand new back in February 2015. As soon as we hooked the water up to it and let it sit allowing water to get to it, it started leaking. When we would try to get a glass of water from the front it would flood the inside of the fridge to the point it would run down the outside of the bottom freezer door and run all over the floor. We have had a repair man her 4 times already from the place we bought it from. He is doing everything that WP is telling him to do as in replacing the wiring harness on the back and replacing the water hose that runs from the top of the fridge to the front where the ice and water come out. DIDN'T WORK! Now they are going to come back a 5th time to replace a water valve in the top. We'll see. Called WP and of course they were appologetic. I don't want appologies, I want a fridge that works like it is supposed to. All they said was the would check into it and give us a call. I told them if this don't fix the problem and they don't want to make it right, there will 3 phone calls I will be making starting with the Better Business Bureau, the Att. General and then my lawyer. They said there wasn't any need in that and just kept making appologies. Like I said I don't want appologies, I want this fixed or another new one to replace it. We also paid extra for the extended warranty. Good Luck to all who has this problem.
Posted by Kearcy Suzanne Hahn
I have a whirlpool side by side refrigerator. Purchased in 2003. The ice maker has never worked properly, The hose line to the ice maker freezes all the time and water in the freeze line leaks on the bottom of the freezer thus causing it to leak on my wood floors and warp them. This fridge has been a nightmare and the freezer has quit working twice ruining hundreds of dollars of food. When the freezer quits working so does the fridge part and an entire fridge/freezer full of food is wrecked. I am under Sears extended warranty but when they come fix it there is always some lame excuse why it happened. Well, if they can't stand by their warranty to fix or replace this rotten appliance they have out there then they need to just tell us the truth. That we are buying an appliance that may do this that or another and that their is no chance of a replacement and when the repair person comes to fix it, somehow it will always be our fault or some other shady excuse as to why this appliance failed. So disappointed and wish they would just stand by their word and replace something they can't fix.
Posted by lee haskell
I had the same problem with the french door Whirlpool gold freezer ice build-up & pooling water on my kitchen floor. I called Whirlpool last week and I kept asking if this was a defect and they kept saying it was out of the warranty period but they would send a repairman & pay for parts if I paid for labor! (Model# GX2FHDXVQ03 SN K03544696) Purchased almost 5 years ago at Lowe's. Sitting in the same place for 5 years.
MY old GE refrigerator bought in 1990 ran for 20 years with moves to 10 different houses until I retired it for getting louder. Gosh darn it how I miss that old GE.
Posted by Terry Merritt
Dear Consumers of Defective Applicances!
ALL you have to do is go to your local courthouse and file a Small Claim against KitchenAid/Whirlpool and have the claim mailed by the Courthouse to KitchenAid/Whirlpool Corp, 553 Benson Road, BentonHarbor, MI 49022. They MUST appear in court at THIER expense and THEY must bring thier attorney at THIER expense and 99.9% of the time they rather shut you up than pay this expense becuause 99.9% of the time they are going to LOOSE the case in small calims. Keep good records of the problems you have had with the defective appliance, file the small claims law suit and it will cost less than $100 for file it. You DO NOT have to have an attorney as you can be your own representative becuase you have all the facts. Trust me, they more than likely will never show up and if they don't you can get a default judgement against thier company and they have to pay the judgement or you can place a lein against their company and they have to pay all the leins. This is the BEST way to get your money back from their defective crappy apppliances without all the hassle. You can fill out the small claims form at the courthouse and you do not have to write all the problems you have had just a shirt brief summary and then they have to appear in court or pay you. And if they do not show up, you have won anyway. So it is worth the time and effort becuase it is more cost effective for KitchenAid to replace your defective application than it is for them to prepare for a case, pay an attorney to represent them and pay his travelling expenses to your local district court where the case MUST be heard. The case is filed in the district where YOU live NOT where the appliance was manufactured or where the company headquarters is located. This is the biggest misconception people have about suing these large companies. THey have to come to YOU and your hometown and trust me they won't do it, cost them way too much in the end. So go to your local courthouse and ask for a small claims form and pay the filing fee whcih is between $50-$100 depending on your state and this will get thier attention for sure. Trust me it works and your local judge has very little sympathy for these big mega companies who refuse to repair, replace or refund defective appliances becuase most of these judges have been in the same boat as you are in. So use your local district court to your advantage and get the attention you need from teh big boys and make them PAY UP or else put a lien on their company and they cannot sell the company with any leins, they can't borrow money, they are in a bind even with the smallest lein and trust me the shareholders do not want leins against the companies they have investmented in. So it is definately YOUR way of winning pretty much everytime. I've done it many times and will continue to do it and have never lost a case yet. This is a legal priviledge many Americans forget they have is small claims court so USE IT! Good Luck!
Posted by Jake
I purchased a new Whirlpool side-by-side fridge in November 2014. Within 3 months the ice maker quit, and dripped everywhere. I come to find out the compressor slowly went out. I got a replacement (after many headaches with customer service). Now, 6 months later, I'm having the same leaking problem as indicated by others. This warped many floorboards and dripped into basement onto our couch. Anyway, to go through 2 refrigerators within 1 year is very disconcerting! My whole kitchen matches the fridge (white)!
Posted by Harvey Konsella
We purchased a new French door Whirlpool in December and within two weeks of plugging in, noticed bottom freezer drawer crooked and ice in freezer area. We called Whirlpool and they dispatched a local repairman. He said the inner lining of the refrigerator was crooked. He sent pictures to them of the drawer door and two inner drawers where ice had accumulated. They told him to tighten the screws on the outside door.... there is nothing he can do for the inner drawers which are unlevel, and he was told to apply silicone around the drawer area to prevent air from leaking in and causing ice build up. Really? $2,000+ for a refrigerator and no warranty but to caulk and let it ride. It wasn't even in service for 1 month!... contacted Lowes and of course, they are only the messenger... not the evil.. BS! Any recent lawsuits going? This is insane. This kind of low quality for such a high dollar kitchen product? What a sad company.
Posted by Brian E Snyder
We seam to be having the same problems with our french door bottom freezer. It is less than two years old ,repair has been here two time to fix ice build up in ice maker .Now we have ice in back of freezer. The best part is this is our second new refrigerator in four years we had a $3500.00 samsung that nearly burned down our house.
Posted by ben galatz
KitchenAid 22 Cu. Ft. Counter-Depth French Door Refrigerator, Architect® Series II has also been leaking from the bottom freezer. After calling ABT who we purchased it from, they were quick to respond as we had the extended warranty with them. They told us it was a defect on the drain line that freezes, causing ice to form on the bottom of the freezer and leak out. Now we have damaged wood floors that are cupping in front of the unit from water dripping. We will be contacting KitchenAid for reimbursement for the damages to the floors.
Posted by Chandra Hall
We purchased a Kitchen Aid 3 door refrigerator Model#KFIS29PBMS00 in May 2013. It has had multiple issues and repairs over the past year. Then in June it quit working all together. 3 different service calls and they finally got it working again….for one week. Now it has been dead since July 3rd. After the last repairman looked at it they deemed it was a lemon and ordered us a replacement. It is now August 11. Whirlpool cannot "find" our replacement order. Meanwhile we have been living without a refrigerator since July 3rd. We have 4 kids eating out of a cooler all summer. Every call we make we are told something different. They will not give us a direct number to a person who can help us. We are often told to call back at a different time. We bought a $3000 appliance, that Whirlpool agrees is a lemon, yet we are still stuck without an appliance for over a month. Not to mention we had to have it repaired three times during the year it "worked" because it leaked water and ice all over our wood floors, which in our brand new house are now ruined. They have had the worst customer service I have ever encountered and the absolute worse products. I am kicking myself for buying a Kitchen-aid/Whirlpool suite in our new home.
Posted by Hank
I have a Whirlpool Fridge (WRF990SLAM) with a laundry list of known problems according to the tech who looked at it. Parts and labor to fix in the $1000s is what he said. I'm a few months outside of manufacturers warranty and mentally preparing to call support to fight to get a replacement. My extended warranty through Lowe's has been useless. All they did was buy me out even after I told them no I want it fixed.
Posted by Russ Locascio
I have a side by side Kitchen Aid. It was dripping water for a few weeks. I thought it was the kids or the wife being clumsy getting ice or water. It turns out to be more. The ice maker and water dispenser leak water from the bottom. Another defect is with the insulation. It is missing in the side wall. I get condensation on the outside. Water has seeped through the wall into the wood floor in the bedroom. When I called Kitchen Aid, they said my warranty had expired one week prior. I asked for consideration as the problem has been ongoing. They offered to replace the parts but I had to pay for the service call. Then, the guy doesn't show up at the appointed time. It turns out that they are changing software and tickets got lost. Finally, a guy shows up and says the insulation problem cannot be repaired. I was told I would get a new unit and the incident has been referred to the Product Review Board. They were supposed to respond within 48 hours. So far, they didn't hit that performance goal. I'm preparing to file a small claims action in case it comes down to that but thought to search for any class action suits in the works. That's how I found this site.
Posted by Chris FW, TX
TWO Whirlpool Refrigerates bottom freezers leaks on floor G1GFARXXF03 S/N S/N K2126980 and GX5SHDXVQ02 S/N K0105900 Both freezers are leaking on the floor from the bottom freezer because of the icy overflow caused by clogged frozen drain defective tube
waited 10 minutes online for live chat which told me to call 800-253-1301 which also had a 10 minute voice mail recording which lasted almost an hour & I had other things to do, couldn't wait any longer on their voice mail.
Posted by Tammy A
Whirlpool Gold bottom freezer model W10248352A
Just had a repairman out for the 1.5 yo fridge, said it was a default in the engineering design, and the 2500$ fridge is worthless and cant be repaired. He said hopefully they will replace it with a new one as they know about the issue.
NO more Whirlpools for me.....
Posted by ellen
Our Jade Refrig model RJRS4280D has the drip tray problem as well. We had to replace it when it was only two years old. It worked up until Jan 31,2014 when it started making a loud noise like a leaf blower. The repair tech has been out to our house 6 times, last time was Ap 24. It is again making the noise. I called Maytag warranty department this morning and the rep said that I would have to have the same repair company out again. My reply was "can't Maytag get in the picture and find a solution?" I have had to defrost the refrig 3 times and remove the food and take to my sons 3 times so the drip pan heater kit could be installed. What a pain. Each time it worked okay for a short time and then the freezer walls would freeze up and ice all along the bottom and that horrible noise. We bought Jade appliances when we built our dream home. High end Gas 6 burner Stove, 2 Dishwashers (had problems with them too) and Oven. Maytag Neptune front loading washer and dryer. If there is a class action I would like to know about it.
Posted by Carol A. Bajus
I have a KitchenAid
French Door Refrigerator. The first one I purchased on 4-1-2013 and the ice been kept spilling water down the ice bin and water dripping off the ceiling of refrigerator on same side of ice been. After 8 or 9 service calls over a period of 10 months I demanded that
Whirlpool replace it. On January 31, 2014 my refrigerator was replaced with the same model with the same problems.
Whirlpool wants to continue with the same program of sending out servicemen which will never be resolved because it is a defective model with a poor design. The parts come from Mexico and China and Whirlpool attempts to put it together in the USA. (??????)
Posted by zb chen
I bought a JADE side by side 48" model a year ago and I have to call the service guy three times to fix ice build up problem. I changed the evaporation pan 3 months ago with an so called improved pan and ice built up again last week. this last time the ice built even worse than before. I had a GE profile refrigerator before and it has run 12 years quietly and still running. I got this headache since I got this JADE build in refrigerator. Anyone has any suggestion to fix the problem.
Posted by Kidd
Just bought one of the whirlpool side by sides. Very expensive and the ice maker has already been replaced the failed again. Whirlpool is giving us the run-around so far....
Guess whirlpool goes on my list of companies to never do business.....
Posted by Mr. Dong
Unfortunately, I purchsed a JADE side by side 48" model 6 years ago. My problem has been exactly the same as encountered by Mr. Beal, with so permanent solutions. The service firm keeps telling me to turn off the power and defrost the system....
Posted by John Ervin
Frig is UNDER 3 years old. Crapped out due to bad compressor, WP sent tech out and confirmed my diagnosis, compressor is shot, and cost to fix exceeds new model.
Compressor is 250 VOLT unit NOT 115 volt unit. so burned up... bad product, bad parts = bad frig
Posted by Mr Reynolds
My refrigerator ice make is given out 6 times. The refrigerator is only 1.5 years old. They replaced the door. I am fed up with Whirlpool. I bought the extended warranty, but they will not call back.
Posted by Rebecca Yurkanin
I do not recommend anyone buying a whirlpool fridge. Mine is 5 months old and I have had the freezer door replaced once, and waiting on a new one, as a plastic piece continues to pop out of the interior door, overfreezing my freezer and ice bin, in turn causing the ice not to dispense, and probably was the cause of the fridge getting warm, which in turn caused the computer to go bad. I have also replaced 2 water filters, because the water tastes very dirty. No luck on good tasting water. While waiting for our 2nd new door, our ice bin is sitting in our backyard defrosting.
Posted by Allen
I have been troubleshooting the same problem with a friends RJRS4270C. The original drain pan part has been replaced with a new part #W10199913. Looking at a photo of the new part, it appears that they have added a heating element under the drain pan. It is not very difficult to replace if you feel up to the challenge. The cheapest place to purchase the part is at Sears. Do you know if this part has been replaced during one of your service calls?
Posted by Aaron Beal
I've been dealing with a serious design issues on my JADE brand side by side (Maytag/Whirlpool) Model RJRS4270C. Over a three year period and at $450 a pop for each repair and totaling 10+ repair/visits, always the same issue. The issue is specific to the heated drip tray under the defrost heater and adjacent drain tube heating element which are located in the freezer compartment (top). This design isnâ€™t sufficient to keep ice from building up and burning out the fan, or water pooling in the pan and flowing down the insides of the freezer. Sometimes ice damming is evident by the sound of the fan hitting the ice. You would think a $5,000 fridge/freezer wouldn't have these issues. Come to find out this is a recurring problem with most everyone who's purchased this 42" or 48" model of JADE. I guess you can say anyone who has purchase JADE has been JADED. I would think they Whirlpool would find a permanent fix so it would cost the company so much in service and cause customers so much grief. It has become clear to me that Whirlpool is doing there best not to acknowledge the design problem even exist. If anyone has a solution please let me know. (firstname.lastname@example.org)
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