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Maytag's All Washed Up

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Almont, MI Maytag already settled one class action lawsuit with its front-loading washers a few years back, but its problems are far from over - it just got slapped with another recall, leaving many consumers even more frustrated - both with their washers and how Maytag handled the first recall.

Maytag recall"I bought my front-loading Maytag washer several years ago and joined a class action lawsuit that was technically settled," says Janis Grant, "but my $400 settlement had to be applied to a new $1,200 machine - I figure that Maytag actually profited from the recall."

In April 2005, Maytag settled a class action lawsuit alleging odor, mold and mildew problems with its Neptune washers. More than two million consumers who purchased a Maytag Neptune Front-Load Washing Machine (any model, including stackables) any time between April 1, 1997 to August 9, 2004 were included in the class and were entitled to replacement costs up to $500, and/or washing machine purchase certificates up to $1000.

In September 2005, Maytag recalled 5,000 Neptune top-loading washing machines - it had received reports that the spinner could malfunction and break apart, posing a safety risk to consumers.

Grant received a certificate for a replacement machine but it was only available by special order, a very overpriced top-loading machine. "My settlement was for $400 to be applied to this $1,200 machine, so the net outlay for us would have been $800," says Grant. "As anyone can see, the restrictions placed upon certificate redemption only worked in Maytag's favor, not the consumer's. This was an outrageous sum. In the long run, Maytag profited from the settlement and the recall!

When I got involved, I was appalled that Maytag could profit from a settlement. I think I just tossed this certificate out. I ended up buying a second-hand washer and it was definitely not a Maytag: I've had it for more than five years and it is working well. Meanwhile, the Maytag is sitting in my basement collecting dust. My impression from researching about Maytag online is that they knew they had a defective product. I'm not knowledgeable about these matters but I could smell a skunk!"

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READER COMMENTS

Posted by
Arthur Van Dulay
on
Bought a Maytag Neptune Washer and Gas Dryer in 2001. Combo has been a work horse. My wife does at least 2 to 3 loads a day( 365 days x 2 x 13 years = at least 9,490 loads) and the washer has been great. Yes mold can build up on the rubber drum seal, but leave the door opened overnight to dry out and you wont have this problem. I did just replace the dryer. Its started squealing. I replaced the belt and the 2 rollers and the squeal did not stop. At this point it can only be one of 2 things. The Belt pulley or motor bearings. I figure 12 years is long enough so I went out and bought a new Maytag Bravos XL. So far the dryer is working great.

Posted by
jim stringer
on
interesting posts. I paid $1400 for a front loading Maytag thinking it was the best & have same bearing problem. are there any class action suits I can join?

Posted by
Jenny Hirsch
on
What has become of the quality in May Tag appliances ? I bought a new washer and dryer 2006, After 4 year's went by it's been much nothing but problems and repair on both washer and dryer.I was told that I was buying the top of the line on these appliances, I will never buy from may tag again. I am 58 and have never experienced such poor quality in appliances.

Posted by
Pam
on
Maytag Neptune front loading washer & dryer purchased in 2004 as part of building a new house. No issues for several years, then we noticed our towels smelled *foul*. Blamed it on not always promptly removing clothes when wash cycle finished for a long time, but that didn't resolve issue. Last year I finally researched on-line, only to find out I was too late for the settlement (such as it was). Per online research I started using 1-2 cups vinegar in each load of wash and Affresh on a monthly basis. The foul odor in towels has been eliminated, but gee whiz... it would have been nice to be notified by mfg of the class action lawsuit & resolution thereof in time to evaluate filing. Although we love the front load concept, we would do research on current state of these prior to replacing with another. Purchase was made thru reputable upscale kitchen store locally. Repairs made twice by Maytag to washer (not odor issue related), no mention of class action lawsuit then either.

Posted by
Laurie Wells
on
We purchased my Maytag washer and dryer in 1999 and I didn't know there was a recall and for exactly what mine is doing smelling awful I have to wash my washer after I wash my clothes almost every time makes me mad. I was told that was normal nothing they could do grrr

Posted by
Linda
on
We didnt even know there was a recall on this junkie Maytag Neptune.. we used it for a year and it was too expensive to fix, so we bought a new one .. had this laying around and finally put it out for someone to use as scrap... why went we contacted about this... gee you think they would of mailed us something.

Posted by
Jennifer
on
We had a Maytag Bravo top loader for 4 years (2009-2012). It was leaking. The repairman told us that repairs would cost $1400 and it wasn't worth it. He also reassured us that Maytag would do NOTHING for us. What great customer service! It did extensive damage to our flooring. Do NOT buy any Maytag products. We bought several because we were under the impression they were "dependable." We have had a problem with every appliance and they are not that old. My advice is to never, never buy a Maytag anything!

Posted by
Rickey Cook
on
Bought a Maytag Centenial couple of years ago. Said it was Commercial Grade. I have had it only about 2 years now and the tub has worn out where it spins the tub and leaks. No seal will help it. A new tub costs another 200.00. Poor quality. I say if you are going to purchase a new washer and dryer buy the very basic, cheapest. Everything is made "disposable" now. No one stands behind their products anymore. It is all about making a buck.

Posted by
Rickey Cook
on
Bought a Maytag Centenial couple of years ago. Said it was Commercial Grade. I have had it only about 2 years now and the tub has worn out where it spins the tub and leaks. No seal will help it. A new tub costs another 200.00. Poor quality. I say if you are going to purchase a new washer and dryer buy the very basic, cheapest. Everything is made "disposable" now. No one stands behind their products anymore. It is all about making a buck.

Posted by
gloria talley
on
I purchased maytag washer neptune 8700aww. From home depot..it jump around and it sounds like a jet ..some time it work and some time it will not....my dryer from mayday work great....sissy

Posted by
O. L. Drew-Cortez
on
I purchased a new Maytag Neptune washer in 2006. Model # MAH5500BWW. Serial # A2973888CE. I now have an error code "Lr". After searching the internet, I discovered I need a new motor. After researching on the internet, I need a new motor. But Maytag had to modify the motor, so the consumer if forced to buy a control board as well (if what I have read on the repair sites is correct). Why should I have to pay for both? It is not my fault that they had to make corrections to their product post-production. How can I get my washing machine repaired at no cost? I refuse to pay even a penny. This washer should have lasted longer than 6 years!!!

Posted by
ethel
on
both my washer&dryer is 3000 series. and both started flashing f71 on the same day they are only 3yrs old

Posted by
Robert treat
on
my wife has had to wash are laundry in the bathtub serveral times do to our pretty none working maytag neptune front loading machine.when i first had problems it was still under warrenty no were just screwed period.We also thought for the price we paid we were getting the best Not true..oh so not true.we were able to get another one given to us by a couple on craigs list and it did the same thing.now we have 2 broken neptune front loading washing machines

Posted by
kim richardson
on
i bought a maytag bravos washer and dryer i feb 2009. ihad the waher repaired twice and the dryer once. i need help with making it right with maytag-i rate the waher and dryer a 0.it was a bad mistake that i bought the combo waher and dryer.looking to buy other washer and dryer-not maytag or whirlpool-please somebody help me

Posted by
Patty brown...I too bought a Maytag Bravo washer and dryerbesto
on
Thinking I had the best! Wrong, I had it 2 1/2 years and the washer bearings went out to the tune of $380.00. I live alone and at the most wash 3 small loads a week. I was told too bad by the supervisor "Renna" from Tennessee ! The sad part is the used appliance store would not trade my washer and my dryer ,which was fine, for a used set... They said they did not want any Maytag appliances in there store because they were CRAP!!! The government should step in and make Maytag make it right with so many disgruntled customers!!!

Posted by
Helga Fellay
on
I purchased a Maytag washer for $746.29 less than two years ago, used it only twice a week, and it stopped working. Repairs would cost $991.36. When I called Maytag, their reps said only: "I am sorry, there is nothing we can do."

Posted by
Robert Leonard
on
I purchased 6 Maytag appliances in 2004 from Home depot. A refridgerator, stove, dishwasher, microwave, Washer, and Dryer. I believed that Maytag was the best, I could not have been more wrong. The only Items that I didn't have any problems with were the Dryer and the Stove. When I called because of a problem with the washer the repair man came out and found that a penny had cloged the pump. 1penny cost me $150. As other parts of the washer fell apart I've had to fix it myself 5 times. The computer never worked right. this washer was a P.O.S. since day one. I WILL NEVER BUY MAYTAG AGAIN OR ANY OF THIER OTHER BRANDS.

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