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DIRECTV Customers One Step Closer to Justice Says Attorney

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San Francisco, CA: A California court has granted class-action status to a potentially multi-million dollar class-action suit against DIRECTV. Customers allege that they were charged as much as $480 in early cancellation fees in violation of California consumer law.

DIRECTV Customers One Step Closer to Justice Says Attorney Attorney Ingrid Evans, who has been working with the plaintiffs for over two years, sees this recent court decision as very good news. "I would say we are one step closer to achieving justice but still have a significant way to go," say Evans.

The suit claims that DIRECTV charged customers an illegal cancellation penalty when they ended their service, even if customers terminated their service because the satellite equipment stopped working or they moved to an area where they were no longer able to receive the signal.

In cases where malfunctioning equipment had to be replaced, DIRECTV automatically extended the "programming commitment" by a year or two, even going so far as scooping fees from customer's bank and credit card accounts without permission.

"You could have a customer that has been with DIRECTV for ten years, but if they upgrade, they are locked in for an additional two years," says Evans.

Calls from disgruntled DIRECTV customers have poured into the Evans Law Firm offices since the suit was first launched. How many plaintiffs have already joined the class action Evans won't say, but the answer is "lots."

"I can say that my office has had hundreds of calls and those are just the people who are upset enough to call," says Evans.

Wow. Stay tuned.


Ingrid Evans is the founding partner of the Evans Law Firm. She is a Board Certified Civil Trial Advocate and nominated for California Consumer Attorney of the year in 2009. As a former Deputy City Attorney for the city of San Francisco, Evans had an undefeated jury trial record. Her practice focuses on consumer law, class actions, including consumer fraud, insurance and banking litigation; qui tam/government false claims act litigation; pharmaceutical; and asbestos toxic tort law and employment law.

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READER COMMENTS

Posted by
Richard S. Salter
on
I signed for Direct TV's service in June 2010 I was not the leaseholder of the apartment that I was living in. In August 2010 the leaseholder was evicted which forced me to move. I moved into an apartment that does not allow installation of satellite service. The new residence did not have private areas like a porch or balcony that I could set up an antenna either. I accepted this and continued to pay my bill month after month and did not receive any service. I suspended my service last year and it started again at the first of 2012. I have routinely checked to see how much it would cost to get out of the contract. Finally, on Apr 25th I was spoke with a service representative who advise I fill out a move order and once it was seen that the landlord would not grant permission to install and that I had no private area to set it up then the service tech would not that "line of sight" could not be established and I could cancel my service with out any early termination penalties. The service technician came out and did not get the permission and allowed me to speak to someone in his chain of command. That person said I could cancel that day. When I called to cancel the service representative said that I could not cancel my service without incurring the penalty and that the landlord's refusal was not the same as a inability to set up a line of sight. But I was told by the other representative that it was. Obviously, the right hand does not what the left hand is doing and we a dealing with a company that has serious case of cranial rectal implantitis . I am livid over this. What remedies do I have? I have reported this claim the BBB and Missouri attorney general's office. What else can be done?
Posted by
Millie Salvas
on
I was guoted one price to save money if I switched from DISH. We were very happy with DISH and had them for years. They promised same service plus and to a free recorder for LESS. I told the guy (PAUL LITTLE) several times the only reason we were changing was to save money!
He keep saying, you will have better for less. At first billing
it was more than DISH. I told them if I could not get this settled I would cancel. They disconnected us... I called to find out why, they said, I said to disconnect. than it was harassment. I will not pay the early disconnectplan to fight in small claims court.

If you have any advise please share................
Posted by
susan
on
Am I allowed to comment if I do not live in California?
My receiver went bad and had to be replaced.
It was an "owned" receiver.
The company said I did not have to return the receiver at all.
Then I noticed on the website there was almost a $200.00
charge on my bill.
Customers on the automatic billing system probably have
it worse and the company already has your credit card
on file.
I called in advance, told the company more than once that there was an incorrect charge on my account and they needed to take it off before my credit card was charged.

They said I did not have to return the receiver. Called more than once getting the same you do not have to return your failed receiver ( a receiver is equipment)

Now if a customer is told they do not have to return the directv equipment not just by one agent but more than one agent and the agent
does not prevent a charge even with warned and
the company directv takes money from your credit card almost $200.00 that is wrong.

Not just this type of action but DirecTV not filing a worker's compensation claim when they knew there was an accident or failing to give a DirecTV employee a DirecTV first report
of injury when DirecTV by law is required to do that but DirecTV still goes against worker's compensation rules and does not give a first report of injury when the employee was taken by ambulence.
Workers compensation retaliation, FMLA interference and FMLA retaliation, worker safety issues should be checked out equally as losses.

Now after quite a lengthy process of me having to repeated call and fix agent errors, I finally was able to prove DirecTV was wrong and finally got the charge for almost $200.00 credited back to my credit card but I just wanted to say
part of these issues with consumer fraud could due to just like what happened to me agent error (in my case it was more than one agent that errored) and a customer knowing there was an agent error.

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