"I contacted Hyundai because I thought they should know that the airbags on a car that wasn't even a year old didn't deploy," says Carol. "I wanted them to know this happened, not just for my satisfaction, but for others."
Not surprisingly, Hyundai wasn't concerned. Instead they asked Carol what she 'wanted.'
"I wasn't asking them for anything but come to think of it, they could give me the money I lost--$5,000 down payment for the 2006 Santa Fe," she says. "Ironically, I purchased this model because they are ranked one of the safest cars." (Carol's insurance covered the rest of the cost as she had full collision insurance.)
"When I told Hyundai the airbag didn't deploy, they didn't even ask if anyone was hurt. They sent me a form to fill out and inspected the car. They said the airbags don't deploy unless a head-on collision occurs," says Genzano. "My son hit a telephone pole just a little of center, completely destroyed the front end and totaled my car and that wasn't enough of an impact? What is the point of having airbags?
"Neither did the seat belt activate. The seatbelts tighten if you have an impact to hold your back so you don't go forward. The impact caused the glove compartment to pop open and the windshield cracked on the driver's side.
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When I saw my car later at the body shop, the manager said, 'Take a look at this car, the airbags didn't deploy on this one either.' It was totaled from a head-on collision-- the front end was also smashed in and it looked like someone must have been seriously hurt.'"
These accidents raise the question: how much of an impact is necessary for airbags to deploy and how much lee-way is there from the central point to deploy? Does the consumer have to wait until a number of fatalities occur and the vehicle is recalled?